Terms of Service

1. Agreement to terms

These Terms of Service (“Terms”) govern your access to and use of Neostriatum, including neostriatum.ai, the Neostriatum desktop application, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, incorporated by reference. If you do not agree, do not use the Service. You must be at least 16 (or the age of majority in your jurisdiction) to use the Service.

2. What the Service does

Neostriatum builds a private, searchable index (“your brain”) of content you connect or capture — your email, notes, slides, code, voice memos, and similar. For each item it stores a searchable text excerpt, a link to the source, a vector embedding, and metadata; it generally does not store copies of your original files. The Service lets you search and connect that material across sources. A detailed description of what is stored is in the Privacy Policy. We may add, change, or remove features over time; some features described in our materials may be in development and not yet available.

3. Your account

• You are responsible for the accuracy of the information you provide and for all activity under your account.
• Sign-in is via a passwordless email link/code (where available). Keep access to your email account secure; anyone with access to it may be able to access your account.
• You are responsible for safeguarding any access tokens or devices through which the Service is configured.
• Notify us promptly at admin@neostriatum.ai of any unauthorized use.

4. Connecting third-party sources

The Service can connect to third-party accounts and sources you authorize (for example, Google and GitHub via OAuth, or local files on your device).

• You represent that you have the right to connect those sources and to have their content indexed for your own use.
• Your use of those third-party services remains governed by their terms and privacy policies; we are not responsible for third-party services.
• We access third-party data only as you authorize and only to provide the Service. For Google data, our use complies with the Google API Services User Data Policy, including the Limited Use requirements (see the Privacy Policy).
• You may disconnect any source at any time.

5. Acceptable use

You agree not to:

• use the Service in violation of any law or third-party right;
• connect, upload, or index content you do not have the right to use, or that infringes intellectual-property, privacy, or confidentiality rights;
• attempt to access another user’s brain or data, or breach the Service’s security or access controls;
• probe, scan, overload, or disrupt the Service, or circumvent rate limits, usage metering, or entitlement gates;
• reverse engineer, decompile, or extract source code, except where that restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties except as expressly permitted;
• use the Service to build a competing product, or to train a machine-learning model on its outputs, without our written permission;
• use automated means to access the Service except via interfaces we provide.

We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful to the Service or other users.

6. Your content and intellectual property

• Your content stays yours. As between you and us, you retain all rights to the content you connect or capture (“Your Content”). We claim no ownership of it.
• License to operate the Service. You grant us a limited, non-exclusive license to process, store, index, embed, and display Your Content solely to provide the Service to you and as described in the Privacy Policy. We do not use Your Content to train models for other users or for advertising.
• Our IP. The Service — software, design, branding, documentation — is owned by Neostriatum, Inc. and its licensors. These Terms grant you a limited, revocable, non-transferable license to use the Service and no other rights in our IP.
• Feedback. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

7. Paid plans, billing, and usage credits

• Paid plans, prices, included usage allotments (e.g., AI credits), and metered limits are described at checkout and in the product.
• Payments are expected to be processed by Paddle, acting as Merchant of Record (the legal seller). Your purchase may also be subject to the payment provider’s terms.
• Subscriptions renew automatically for the billing period selected until cancelled. You can cancel any time; cancellation takes effect at the end of the current period unless stated otherwise.
• Fees are generally non-refundable except where required by law or expressly stated. Applicable taxes may be added and, under the Merchant-of-Record model, collected and remitted by the payment provider.
• We may change prices or plan features prospectively with reasonable notice; changes do not affect a period already paid for.
• Certain features consume usage credits; once an allotment is exhausted those features may pause until the allotment resets or you buy more. Core search is not metered.

8. Service availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, modify or discontinue features, and impose reasonable usage limits. The Service depends on third-party infrastructure (hosting and AI providers) whose availability we do not control.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Neostriatum is a knowledge-retrieval and synthesis tool. Its search results, summaries, insights, and any AI-generated output may be incomplete, inaccurate, or out of date. They are not professional, legal, financial, medical, or other expert advice, and you should not rely on them as such. You are responsible for verifying outputs before relying on them. We do not warrant the Service will meet your requirements or that defects will be corrected. Where a jurisdiction does not allow certain exclusions, they apply to the maximum extent permitted by law.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: NEITHER Neostriatum, Inc. NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations; in that case they apply to the maximum extent permitted, and nothing in these Terms limits liability that cannot be limited by law.

11. Indemnification

You agree to indemnify and hold harmless Neostriatum, Inc. and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or third-party right — including any claim that content you connected or indexed infringes a third party’s rights.

12. Termination

• By you: you may stop using the Service and request account deletion at any time (see the Privacy Policy, Section 9).
• By us: we may suspend or terminate your access if you breach these Terms, if required by law, or if continuing to provide the Service becomes impractical, generally with notice where reasonable.
• Effect: on termination your right to use the Service ends. We handle your data per the Privacy Policy’s retention and deletion terms. Sections that by their nature should survive (IP, disclaimers, limitation of liability, indemnity, governing law) survive termination.

13. Governing law and disputes

These Terms are governed by the laws of Delaware, without regard to conflict-of-laws rules. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute not subject to another agreed process, and you consent to that venue. Nothing here deprives you of mandatory consumer protections of your country of residence.

14. Changes to these terms

We may update these Terms. For material changes we will update the Effective Date, post a notice in the product, and — where we hold your email — give reasonable advance notice. Continued use after the change takes effect is acceptance. If you do not agree, stop using the Service and you may request account deletion.

15. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement regarding the Service.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

16. Contact

Neostriatum (Neostriatum, Inc.)
Email: admin@neostriatum.ai
Website: neostriatum.ai

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